Frequently Asked Questions

Our office is open Monday through Friday, with evening hours on Monday and Thursday.  We are open every 2 ^nd  Saturday morning of each month for limited well visits and same day sick visits. 

Yes, we welcome new patients.

Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.

Our medical providers are available 24 hours a day. Call the office at 856-428-5020 and follow the prompts to page a provider on call. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via pager.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Every effort is made to arrange your child's well care and follow up visits with the doctor of your choice. When your child is ill, any of our doctors may see your child, depending on that day's schedule. Please understand that this policy helps ease office flow and reduce waiting time.

We routinely see infants every month for the first six months, and then at three-month intervals until the 18-month visit. Patients 2 years old and over receive annual well checkups.

To help protect your child from many serious infectious diseases, we closely follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.

For non-urgent referrals:   when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals:   when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

You will receive a call quickly with any lab results that require urgent attention. All other lab results will be addressed promptly by the provider that ordered the labs or tests.

Please call our office at 856-428-5020 and follow the prompts to speak with the nurse. Allow one to two business days for all routine prescription refills, including ADHD medications. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval.

Yes, we promote breastfeeding. The American Academy of Pediatrics recommends solely breastfeeding babies for the first six months. We recommend continued breastfeeding for the entire first year. Breastfeeding helps defend children against infections, prevents allergies, and protects against later obesity and a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.

We recommend that your newborn be seen in our office two days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.

ADHD is a neurologically-based disorder that manifests in children as hyperactive behavior, inattentive disorder, or a combination of both. Other symptoms include impulsivity, poor organizational skills, and difficulty achieving both school and social success.

An ADHD diagnosis can be made in several ways involving symptom checklists, teacher and parental observation, and psychological/educational testing. However, the final diagnosis rests with a medical doctor. The pediatricians at Advocare Cherry Hill Pediatrics have special expertise and interest in treating ADHD, with more than 50 years of combined experience in this area. We firmly believe that a pediatrician who best knows both the child and his or her family is the optimal person to deliver the most successful care.